Common questions
Answers for drivers booking a Tesla and hosts listing on the platform.
How does booking work?
Create a driver account, browse live Tesla inventory, and pick your dates. Choose daily or weekly pricing when both are listed. Confirm the trip, pay with Stripe Checkout, and track status in your account — from confirmation through return.
What do I need before I can book?
Verify your email, complete Stripe Identity for your US driver license, and finish driver onboarding (contact details and agreements). You'll also need a saved payment method when weekly auto-renew is offered for your trip.
Can I book by the day or by the week?
Yes — when a host lists both rates. Daily trips run 2–30 days at the daily rate. Weekly trips lock a rolling 7-day window at the weekly rate, built for gig drivers who need the same car all week. Some vehicles offer only one rate type.
How do I unlock the Tesla?
After payment, your rental appears in your account. For Tesla-linked vehicles, we provision a Fleet share invite shortly before pickup — redeem it in the official Tesla app to unlock, climate, and locate the car for your trip window. No rental-counter key handoff required.
How are Supercharger sessions billed?
Supercharger use during your rental is billed separately from your rental fee. We sync sessions from the host's Tesla account and charge your saved card daily while your trip is active — Tesla's session cost plus a 10% service fee. Your host receives the full amount Tesla charged. Sessions Tesla reports after the daily run are collected when your trip ends.
How do payments work?
Your rental is paid through Stripe Checkout when you book. Weekly trips can optionally auto-renew with a saved card when you opt in. Supercharger charges bill separately to your saved payment method — daily during your trip, with a final pass for any late-reported sessions when the trip ends.
Can I list my Tesla as a host?
Yes. Host signup lives on the host platform. Connect Tesla Fleet, add vehicles with daily and/or weekly rates, link Stripe for payouts, and manage bookings from your host console.
What about insurance and liability?
Coverage requirements depend on your state and the host's operation. Jolt Ryde tracks rentals, payments, and trip windows; hosts maintain appropriate insurance for their vehicles. See our Terms of Service for platform policies.